How can I place an order?

You can easily place an order by selecting your favorite perfume, adding it to your cart, and proceeding to checkout. Follow the order procedure on our website to complete your purchase.

What payment methods do you accept?

We currently accept:

• Cash on Delivery (COD) (if available in your area)
• Online Payment via secure payment gateways (details at checkout)

How long will my order take to arrive?

Orders are usually processed within 1-2 working days.
Delivery time depends on your location:

• Standard Delivery: 3-5 working days
• Express Delivery: 1-3 working days (if available)

How can I track my order?

Once your order is dispatched, we’ll send a tracking number and courier details via SMS or email. You can track your delivery status through our website or the courier partner’s tracking page.

Do you offer international shipping?

At this moment, we deliver only within [Bangladesh]. Stay tuned — international shipping may be available in the future.

Can I return or exchange a product?

We accept returns for unused, unopened products within 3 days of delivery. Please visit our Refund & Return Policy page for full details.

What should I do if I receive a damaged or wrong product?

Please contact us within 24 hours of receiving the product with clear photos via email or WhatsApp. We’ll arrange a replacement or refund as per our policy.

Are your perfumes alcohol-free?

Yes — all our attars are 100% alcohol-free and skin-friendly.

How can I contact customer support?

You can reach us via:

• Email: info@bakulfragrance.com
• Phone: 01326280831
• Or use the Contact Us page on our website.